Order processing time

What Happens During Processing? ⏱️

Once you place an order, our fulfillment team gets to work on a few key steps before it can be shipped:

Order & Payment Verification: We confirm your order details and verify the payment.
Picking: We locate the item(s) in our warehouse.
Packing: We securely pack your items in an appropriate box or mailer to prevent damage.
Labeling: We print and apply the shipping label and prepare the package for handover to the courier.

Factors That Can Affect Processing Time

While we stick to our 1-2 day schedule, a few things can occasionally cause delays:

Peak Seasons: During high-volume periods like Black Friday or the Christmas holidays, processing may take an extra day.
Public Holidays: We do not process orders on Polish public holidays. Orders placed on these days or on weekends will be processed on the next business day.
Product Availability: If an item is a special order or temporarily out of stock, it will have a longer processing time, which will be clearly stated on the product page.

Processing Time vs. Shipping Time

It's important to remember the distinction between these two terms:

Processing Time: The time we take to prepare your order for shipment (usually 1-2 business days).
Shipping Time: The time it takes the courier (like InPost or DPD) to deliver the package to you after they pick it up from us.

Your total waiting time is Processing Time + Shipping Time. You will receive a shipping confirmation email with a tracking number as soon as your order has been processed and handed off to the carrier.

1. How long does delivery take and what is the cost?

Standard domestic shipping typically takes 2 to 4 business days. We offer free courier delivery and shipping insurance included in the price for all Unit 1 Pro headphone orders.

2. Can I return the headphones if they don’t meet my expectations?

Yes, absolutely. We want you to be completely satisfied with your audio experience. If the headphones do not meet your expectations, you can return them within 14 days of receiving your order for a full refund or exchange.

3. Do Unit 1 Pro headphones work with all devices?

Yes, the Unit 1 Pro headphones offer universal compatibility with a vast range of modern electronics. They feature advanced Bluetooth technology, allowing them to connect seamlessly to virtually any Bluetooth-enabled device. This includes iOS and Android smartphones, tablets, Windows and macOS laptops, as well as smart TVs and modern gaming systems that support Bluetooth audio output.

4. What is the warranty period for Unit 1 products?

The standard warranty period for Unit 1 products is 24 months (2 years) from the date of purchase. This warranty covers any manufacturing defects in materials and workmanship under normal use conditions. If you experience any technical issues with your device during this period, you can contact customer support through your account dashboard or via the contact form to initiate a warranty claim, repair, or replacement. Please make sure to keep your proof of purchase (invoice or receipt) to validate your warranty.